IO Dress Suninheart Backless Mermaid Dress Women Formal Occasion Elegant Lace Up Dress Mesh Embroidery Evening Party Dress

About Shipping

Receiving Time

Receiving time = Processing time +Shipping time.

Processing time: Normally 1-3 Business Days

The time we are talking about is a business day and may be delayed if we encounter holidays.

Shipping Time & Shipping Fees

United States, Australia, Canada, New Zealand:

United States Standard Shipping (8-30 business days) - US$9.9(Orders Below USD$59)

Standard Shipping (8-30 business days) - Free(Orders Over USD$59)

Standard Shipping (8-30 business days) - US$9.9(Orders Below USD$59)

Rest of world (238 countries and regions):

Standard Shipping( 8-30 business days)- US$20

Delivery

You tracking number and the express company website link will be sent in e-mail immediately after we ship the order out.

Multi-Warehouse Shipping Notice:

To speed up delivery, items in your order may ship separately from our nearest fulfillment centers. If you purchase multiple products:

📦 Packages may arrive on different dates (typically 1-5 days apart)

🔍 Each has its own tracking number (check order details)

⏱ Delivery sequence depends on carrier routes

Track all parcels via your order page. If one package arrives first, others are en route!

Please contact us within 5 months since shipment if no receipt or delivery, our representative will resolve this problem within 24 hours. Note that overdue requests may not be accepted.

Important Notice:

1. Due to the virus problem, we disinfection all item and packages for your safety concern, and we suggest you disinfection the package when get it. And packages might be delayed. Please understand.

2. Processing time: In order to guarantee the quality of our products, Iodress.com has to prepare your goods carefully before they are shipped out. Our professionally trained technicians perform strict in-house quality control checks on all products and carefully package your items to ensure they arrive in excellent condition.

3. Under the virus situation, we use DHL or FedEx for the first part of shipping and transfer to local post service(USPS, AU Post~) to get it delivered for fastest shipping. You might be not able to track it at website for few days early, but we promise it should be delivered in time and it is legit number.

4. In Covid-19 outbreak, international logistics may encounter a 5-8 days delay.

Customs & Import Charges:

We ship internationally under standard shipping procedures, and in most instances customers are not required to pay additional import duties or taxes.

Please note that customs policies vary by country and may change without prior notice. In certain situations — such as enhanced inspections, regulatory changes, revised tariff classifications, or other unexpected governmental actions — customs authorities may impose duties, VAT, brokerage fees, or other import-related charges.

These charges are determined solely by the customs authority of the destination country and are the responsibility of the recipient.

Tips for shipping:

1) For delivering successfully, we suggest you leave correct email address, shipping address and mobile number during checkout process.

2) Unsuccessful delivery caused by blank mobile column cannot be compensated.

3) PO Box is not accepted if you choose express shipping. Your address should be detailed enough, even include apartment or unit number. Nondelivery or extra shipping fee due to personal reasons will not be taken by Iodress.com.

4) We apologize that military addresses (APO, FPO, DPO) cannot be delivered.

📬 Need Help?

If you haven’t received your package after the maximum estimated timeframe, contact us at:

📧 service@iodress.com — We’re happy to help!

14 Days Return Guarantee

📌 IO Dress 14-Day Return & Exchange Policy

Thank you for shopping at Iodress.com!

If you're not completely satisfied with your purchase, we’re happy to offer a 14-day return or exchange after delivery. However, please make sure items in new condition. And intimate products like swimwear is not returnable.

Simply drop us an email or note before return/exchange, we will try our best to meet your request.

Please note overdue requests may not be accepted.

What’s IO Dress’s Return/Exchange Policy?

Returns must be received in new condition, unused, unworn, unwashed. Otherwise, returns will be subject to refusal. Swimwear, underwear and other private products are not retunrnable.

IO Dress is not liable for problems under the following: Wrong size or color picked; Customer‘s subjective factors and just dislikes the item. Return shipping fees and the shipping fees from IO Dress to customer are at customer's own expense.

We do not accept returned package without notifying us upfront.

We do not accept packages returned using COD service.

Don't return the package to the shipping address on shipping label,  we cannot receive the package. If so, we can't make any refund. 

How should I make a return?

1.Email return request→2.Request approved→3.Receive return address→4.Customer send shipping info after return→5.Returned package received→6.Release refund

Submitting return request by dropping an email.

Our customer service will communicate with you in the email, please pay attention to the reply. (Usually will reply within one working day)

Please return through your local post office to avoid tax when it arrives in our country.

Please send us tracking info after you return, which is quite important. Without return info, there will be no refund.

Refund will be released within 5 working days after we received the package.

 How should I make an exchange?

Return package first, as steps above.

Resend will be arranged once we get return info.

Contact us:

Email us at: service@iodress.com